FAQ
Browse frequently asked questions about Device ID, PIN, trials, subscriptions, and activation.
Support
Find answers, get guidance, and reach our team for help with devices, subscriptions, and activation.
Support channels
Contact
Send a message for general inquiries, business questions, or issues not covered in the FAQ.
Reseller support
Resellers can access the Reseller Portal for device and credit management.
Support process
- 1
Search the FAQ
Many questions about Device ID, trial, and activation are answered in our FAQ.
- 2
Prepare your Device ID
Have your Device ID ready (format: DOZ-1A-2B-3C-4D). Find it inside DOZ PLAYER on your device.
- 3
Contact us
If you still need help, use the Contact page. Include your Device ID when relevant — never share your PIN publicly.
Common help resources
Download DOZ PLAYER
Installation and onboarding guide for supported platforms.
Pricing & plans
Trial, Yearly, and Lifetime subscription information.
Platform features
Overview of DOZ Platform capabilities and activation methods.
Device ID format
When contacting support, provide your Device ID in the standard format:
DOZ-1A-2B-3C-4D
Contact
Send a message for general inquiries, business questions, or issues not covered in the FAQ.